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I have recently changed my domain for my website. According to the add on page my site is valid but when I go to update the theme or some plug ins I have a note saying “Validate X to enable automatic updates.”.
Also when trying to install extensions from the X addons page i get the note saying Error uncounted – No package provided.
Thanks
Hi There,
Thanks for writing in! Try to revoke and revalidate your site by following the steps below:
1] Go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
Let us know how it goes.
Cheers!
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