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Archive / Previously Activated Theme License Can't Be Confirmed After Update
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  • July 18, 2016 at 4:46 pm #1092486
    ewsoper
    Participant

    Hello,

    I’m trying to re-verify the license of the X installation on my website, but it’s unable to verify even though I had the url assigned to the license here in my Themeco account. I updated X through the Envato Marketplace Plugin.

    thurstonthrives.org
    WordPress 4.5.3
    X Version 4.6.0, X Child Theme 1.0.0
    Cornerstone 1.2.3

    July 18, 2016 at 6:49 pm #1092595
    John Ezra
    Member

    Hi there,

    Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – Purchase / License Code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    We will be forwarding this thread to our team that handles this so you can be assisted directly. Thanks!

    July 21, 2016 at 2:42 pm #1097514
    ewsoper
    Participant
    This reply has been marked as private.
    July 21, 2016 at 3:43 pm #1097621
    Joao
    Moderator

    Hi There,

    Thanks for writing in!

    Turn of all your cache and security plugisn and please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Let us know how it goes

    Joao

    July 22, 2016 at 4:47 pm #1099177
    ewsoper
    Participant

    I tried this.

    Deactivated security & cache plugins, could not revoke the validation because there was none to begin with. Revoked the site registration for the license and added the exact URL of the website as shown in Settings>General>Site Address. Attempted to insert the license back in X, still no result. It says:

    “Uh oh, we couldn’t check if this license was valid.”

    July 23, 2016 at 2:20 am #1099664
    Rad
    Moderator

    Hi there,

    Similar to this thread https://community.theme.co/forums/topic/my-license-will-not-validate/, the response is also empty.

    Could be that your hosting’s security is blocking the requests from your site to our server and these IPs should be whitelisted.

    54.231.82.114
    208.117.43.145

    Thanks!

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