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  • October 17, 2016 at 9:29 am #1219377
    thamir_a
    Participant

    Hi,

    I’m using Zendesk plugin for customer support. The form widget is showing in all pages. the plugin doesn’t pick if this is logged in user or visitor (it should). Is there a way to pre-fill logged-in users emails and names to the form?
    Visitor will have the default form.

    Thanks

    October 17, 2016 at 9:51 am #1219403
    Joao
    Moderator

    Hi There,

    Thanks for writing in! It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

    Joao

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