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[Dariya]

Hi Team,

I woke up this morning to discover that I cannot login to my site, and what used to be my login screen now looks like a bunch of weird characters (screenshot attached). I don’t have much IT background, but I built my site from scratch and do know how to use FileZilla a bit. Can someone please advise if I can reset my login page through it?

I also contacted my hosting company which has told me that it might be a possible code injection and they are running a malware scan now to see what’s up.

Any advise would be greatly appreciated (I am very stressed out by this whole situation:( )

Thanks so much in advance!
Daria

[Rahul]

Hey There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Dariya]

This reply has been marked as private.

[Joao]

Hi Darya,

This also looks malware to me

I got one website hacked a week ago, and it was some spammy type of malware.

What I did to ensure to clean everything was to save the image folder file so the image paths stay the same.

And delete everything and re-install again, and than place the image folder in the same place, All the information is stored on the data base and not the files, so I did not lose anything, of course I had some work, I needed to re-install all plugins, but that way I ensured it was 100% clean, it might be possible a simpler solution but you would need to checkout some suggestions on Google there are a few tutorials how to get rid of malware, the choice above simply seemed the most simple to me.

Let us know if you need help with anything else.

Joao

[Dariya]

Hi Joao,

Thanks so much, yes I did google this before and will try to do something similar. But currently I cannot login to my site and that’s my issue, I cannot access it. My login page is corrupted.

I have access to FileZilla and of course my hosting panel – can I reset my login link from there somehow? I just need to get in to my site.. 🙁

Thanks so much for any help!

[Friech]

This reply has been marked as private.

[Dariya]

Hi Friech,

About 30 minutes ago, my hosting company was able to login and disable WPS Hide Login, WP Super Cache and Wordfence Security plugins – one of them or all three of them were hacked apparently. 🙁

It’s a shame though, WP Super Cache was really making my site load faster, like 10 times faster, and the W3 Caching plugin is super slow for my site. But I have to use it for now, I have no choice. 🙁

[Friech]

Hi There,

Did your hosting company confirmed it as a malware, maybe they already did something to get rid of it and clean the infected files. If so, you should be able to install a fresh copy of WP Super Cache.

Thanks.

[Author]

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