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  • June 23, 2016 at 9:17 am #1056371
    iDigitalise
    Participant

    Hi

    I have a client site on X which I have activated through the portal.

    Despite site being activated I am unable to update certain plugins where it says your theme needs activation first. Help!

    Thanks

    June 23, 2016 at 9:19 am #1056377
    iDigitalise
    Participant
    This reply has been marked as private.
    June 23, 2016 at 11:08 am #1056546
    Joao
    Moderator

    Hello There,

    Thanks for writing in!

    Please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    Joao

    June 23, 2016 at 12:09 pm #1056637
    iDigitalise
    Participant

    Thanks! This seems to have worked 🙂

    June 23, 2016 at 12:55 pm #1056709
    Rahul
    Moderator

    You are most welcome!

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