hello There,
Thanks for writing in! There might be two separate folders of the plugin installed in your site. Would you mind providing us the ftp login credentials so we can take a closer look and fix the issue?
To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.