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[pragmatic]

Hi,

Just did an upgrade of X theme and now when I try to load the plugins page in wp-admin it stops just after ‘Cornerstone’ and I have the error listed in the subject of this post in the PHP error log.

I have tried removing and reinstalling X theme again.

Any ideas?

[Paul R]

Hi,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[pragmatic]

This reply has been marked as private.

[Christopher]

Hi there,

You’re using old and incompatible version of theme and plugins. Please do the following :

#1 Follow this KB article https://community.theme.co/kb/product-validation and validate your product to unlock automatic update and extensions

#2 Update theme and plugins.

#3 Connect to FTP and remove x-shortcodes folder from wp-contnet/plugins. CS is a replacement of x shortcodes plugin.

#4 Activate and update cornerstone as it’s a required plugin in x.

Let us know if you need further assist.

[pragmatic]

Ok great, thanks.

All good now. Much appreciated.

Michael.

[Rahul]

Glad to hear it!

If you have any further queries, kindly let us know. We’d be happy to assist you with anything.

Thanks for choosing the X-theme.

[Author]

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