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  • December 23, 2016 at 11:37 pm #1303372
    dayanastockdale
    Participant

    Hi all. I’m new here. Support is only via forum and not email–is that correct?

    Want to be usre I’m posting this in the right place.

    Just uploaded and activated Theme X at dayanastockdale.com only to receive an immediate error that crashed the site.

    I went to my file manager at GoDaddy and deleted the x folder from the Themes folder but the error is still there.

    December 24, 2016 at 12:50 am #1303405
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Yes you are correct. We only offer support via forum.

    The error in your site is because there is a plugin name “Genesis Featured Content Widget” that looks for a Genesis theme function. This function will only be available if Genesis theme is active. Please deactivate this plugin or remove this plugin from your plugin folder.

    Hope this helps. Please let us know how it goes.

    December 26, 2016 at 7:50 am #1304546
    dayanastockdale
    Participant

    Yes, that worked. Thank you for your help. What are the plugins that X requires? I wonder if I should delete other plugins left over from my StudioPress theme so that doesn’t happen again. Thanks in advance for advice on that.

    December 26, 2016 at 7:59 am #1304556
    Joao
    Moderator

    Hi There,

    X just require Cornerstone, all the other plugins are optional.

    Let us know if you need further assistance.

    Joao

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  • <script> jQuery(function($){ $("#no-reply-1303372 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>