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  • #1076104
    raulpinadesign
    Participant

    Good Morning;
    I have an online store that worked well .
    But I noticed that recently a customer paying with paypal purchase is not finalized.
    Or I get the order canceled (if the active cancellation time) , or have situations that do not receive any order or the order is in processing.
    Either way or I as a manager or the customer received the emails for the order states.
    ( Neither received the purchase made email )
    Could you please help?

    #1076170
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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