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  • November 16, 2016 at 10:30 am #1259555
    Amanda P
    Participant

    Hello!

    I have this page: http://healthyfamilyexpo.com/test10/

    which is a wordpress post that is set to “Visibility: Password protected”
    password is: pass123

    but as you can see, when trying to enter the correct password the page refreshes and does nothing, does not show the protected post.

    Had a 3rd party developer try to fix the issue and they keep telling me it’s a cache issue. I’ve cleared cache on all browsers, tried chrome, safari, firefox and none work. I even contacted the hosting company to see if there is server cache. They advised me that server cache is turned off for this account.

    So now I’m wondering if there’s some sort of theme conflict.

    Your help will be greatly appreciated. Thanks!

    November 16, 2016 at 10:31 am #1259563
    Amanda P
    Participant
    This reply has been marked as private.
    November 16, 2016 at 11:16 am #1259626
    Rahul
    Moderator

    Hey There,

    Thanks for providing the credentials!

    Your Password seems to be invalid. See attached!

    Kindly put the right password to see if this works or not.

    Thanks for your understanding!

    November 18, 2016 at 2:47 am #1262271
    Amanda P
    Participant

    Hey! I found out what the problem was…

    The site is hosted on GoDaddy and after chats with multiple agents at GoDaddy, one agent finally realized that one of the DNS A record files were pointing to a different IP address. After updating that, the site now refreshes immediately and also the password protect feature words too!

    🙂

    November 18, 2016 at 3:14 am #1262286
    Rue Nel
    Moderator

    Hello There,

    Its good to know that the agent in GoDaddy have figured it out a way to correct the said issue. We really appreciate for notifying us. If you need anything else we can help you with, don’t hesitate to open another thread.

    Best Regards.

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