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  • September 13, 2016 at 9:06 pm #1174220
    22layers
    Participant

    Website: http://www.newenglandinsurance.com
    cornerstone version: 1.3.2
    X Theme Version: 4.6.2
    Using child theme
    Wordpress version:4.6.1

    Pages in question:
    https://www.newenglandinsurance.com/our-team/nick-khamarji-jr/
    https://www.newenglandinsurance.com/personal-insurance/atv-insurance/
    https://www.newenglandinsurance.com/commercial-insurance/bar-and-pub-insurance/

    and pretty much any page under the commercial or personal insurance.

    They all show the same thing. I don’t know why.

    Thank you for your help

    September 14, 2016 at 2:40 am #1174425
    Rupok
    Member

    Hi there,

    We need to check the backend to see what’s going on. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 14, 2016 at 9:19 am #1174837
    22layers
    Participant
    This reply has been marked as private.
    September 14, 2016 at 11:16 am #1175025
    Rupok
    Member

    Hi there,

    It seems you are having a script conflict with one of your plugin and it’s causing the Cornerstone to switch to skeleton mode and also it might preventing the data to be shown correctly. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    September 14, 2016 at 12:29 pm #1175141
    22layers
    Participant

    I deactivated all plugins but cornerstone and it still was messed up.

    I also disabled cloudflare.

    but its still all wonky.

    Any other suggestions?

    September 14, 2016 at 3:21 pm #1175392
    Nabeel A
    Moderator

    Hi again,

    You’ve an invalid script in your Customizer via Appearance > Customize > Custom > Edit Global Javascript please remove it to fix the issue.

    Cheers!

    September 14, 2016 at 8:30 pm #1175796
    22layers
    Participant
    This reply has been marked as private.
    September 15, 2016 at 12:59 am #1176110
    Rupok
    Member

    Hi there,

    Thanks for updating. Not sure which credentials you shared on last reply but don’t share any confidential info in a public reply; always set as private. I have made this private but I’d request you to change the credentials.

    And your menu items show # because you set # as custom link – http://prntscr.com/ci6lbd

    Hope this makes sense.

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