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  • June 1, 2016 at 3:05 pm #1020738
    erobisn
    Participant

    Hi! Is there a reason why the pages on my site scroll super fast when I scroll down?
    How can I fix it?
    Thank you!

    June 1, 2016 at 9:56 pm #1021380
    Friech
    Moderator

    Hi There,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    Cheers!

    June 6, 2016 at 9:23 am #1028060
    erobisn
    Participant

    https://uipartners.org/

    Thanks!

    June 6, 2016 at 11:22 am #1028284
    Rupok
    Member

    Hi there,

    Thanks for writing in! It seems you are using X – Smooth Scroll extension. Let’s adjust the scroll speed and steps – http://prntscr.com/bd2gnh

    Hope this helps.

    Cheers!

    June 6, 2016 at 1:08 pm #1028430
    erobisn
    Participant

    I set the Smooth Scroll for my site as the same numbers in the screenshot/link you posted. It doesn’t seem to help?

    I deactivated the plugin and my site still scrolls really fast? Why doesn’t deactivation make it scroll normally?

    Thank you!

    June 6, 2016 at 3:59 pm #1028702
    Joao
    Moderator

    Hi There,

    Would you mind trying cleaning the cache of your browser.

    On my end your website don´t scroll fast at all.

    If you still face the issue after cleaning the cache from your browser, please inform us which device and browser you are using while experiencing this issue so we can test it on our end.

    Thanks

    Joao

    June 7, 2016 at 7:40 pm #1030890
    erobisn
    Participant

    Yeah I’ve disabled the Smooth Scroll, cleared my cache, and tried in an incognito window (I didn’t know if that would help or not, but I tried it) and none of these have seemed to help the scrolling of my site. I’m on a MacBook Pro using Google Chrome.

    Thank you for all you do!

    June 8, 2016 at 5:38 am #1031624
    Christian
    Moderator

    Are you using the track pad to scroll? If that is the case, please permanently uninstall Smooth Scroll. Smooth Scroll is useful only if your users are using a mouse scroll wheel.

    Thanks.

    June 15, 2016 at 8:23 am #1043197
    erobisn
    Participant

    I’ve permanently uninstalled the Smooth Scroll — it still isn’t back to a normal scroll on any other website… And it wouldn’t affect separate pages on my site correct? I had someone just inform me about this page: https://uipartners.org/ui-partners-client-satisfaction-survey/

    June 15, 2016 at 10:23 am #1043414
    erobisn
    Participant

    **Still isn’t back to normal scroll like any other website***

    And this is just for the trackpad.

    June 15, 2016 at 10:35 am #1043440
    erobisn
    Participant

    Nevermind, I found the issue! It was under Ultimate Addons

    June 15, 2016 at 10:49 am #1043464
    Rupok
    Member

    Glad that you figured it out. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

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