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  • June 17, 2016 at 8:40 pm #1047837
    fitloans
    Participant

    Hi

    I have recently upgraded to the latest x version and have noticed that the following page no longer works http://www.fitloans.com.au/education-centre/

    It looks like the images no longer load even though it seems that the articles are there if you put the mouse cursor over it.

    Do you know what could be causing this and how I can fix the issue?

    Thanks

    June 17, 2016 at 10:39 pm #1047983
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    June 18, 2016 at 12:09 am #1048053
    fitloans
    Participant
    This reply has been marked as private.
    June 18, 2016 at 1:05 am #1048109
    Lely
    Moderator

    Hi There,

    Thank you for the credentials. Upon checking, I can see that you do have a caching plugin although it is not active. Did you purge/delete cache before you deactivate this plugin? It is important to delete cache before deactivating it. If this doesn’t work,you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    June 18, 2016 at 6:16 am #1048347
    fitloans
    Participant

    I didn’t do any purging of cache before updating X but I think I did it deactivating it. How can I tell if a plugin is native or 3rd party? I don’t know which ones to have on initially and which I can then test out.

    June 18, 2016 at 7:16 am #1048389
    Nabeel A
    Moderator

    Hi there,

    Try disabling all plugins except Cornerstone and see if this works out for you.

    Let us know how this goes!

    June 18, 2016 at 8:38 am #1048470
    fitloans
    Participant

    Thanks for that. I have done that and the photos show now. So do I now activate a plugin one by one until it no longer works?

    June 18, 2016 at 8:49 pm #1048864
    Rue Nel
    Moderator

    Hello There,

    I have replied your other thread here:
    https://community.theme.co/forums/topic/content-scroll-no-longer-working-after-update/

    Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    Please let us know how it goes and reply in just one thread to avoid any confusion. Thank you.

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