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[avs5318]

Hi! I’ve just updated this theme for a client on her website and after since the update, she is not able to see the page editor. It is possible to see it in Classic Mode (showing Visual Composer code) but when clicking on the Frontend editor, it remains loading forever. I’ve seen a similar post on this forum and I’ve tried some things:

– If I create a new page, Visual Composer works normally. The problem is only with the existing pages.

– I’ve deactivated all the plugins except for Visual Composer and X Shortcodes and the problem persists.

Can you provide a solution for this? Thank you!

[Prasant Rai]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[avs5318]

This reply has been marked as private.

[Christopher]

Hi there,

Please disable x shortcodes plugin, visit X addons page to install cornerstone automatically. Next follow https://community.theme.co/kb/product-validation to validate your product. Product validation unlocks extensions and enables automatic update. Please update visual composer to v4.12.

Hope it helps.

[avs5318]

Hi again! How can I install the cornerstone add-on? When I go to the X add-ons page I have the option to purchase the theme (which my client already did) or to purchase the add-on. Where do I find the option to install automatically?

[Christian]

You will need to validate X after purchase. See https://community.theme.co/kb/product-validation/. I also see you have an old X version installed. Please delete that.

Thanks.

[avs5318]

Thank you very much! That solved the problem 🙂

[Rahul]

Glad to hear that.

If you still have any issues, let us know. We’d be happy to assist you with everything.

Thanks.

[Author]

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