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  • June 3, 2016 at 10:04 pm #1025148
    P Hammond
    Participant

    Hey X’ers. Can you please help? My site is validated, but won’t update.
    I’ll add the logins under a private reply.
    Thanks!

    June 3, 2016 at 10:06 pm #1025150
    P Hammond
    Participant
    This reply has been marked as private.
    June 4, 2016 at 12:16 am #1025285
    P Hammond
    Participant

    Adding: this seems to be the case with all of my licenses. Help!

    June 4, 2016 at 3:46 pm #1025916
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    Would you mind backing up your site first before we test the update? Or please clone your site for testing the update.

    Thanks!

    June 4, 2016 at 8:13 pm #1026150
    P Hammond
    Participant

    done! go for it 🙂

    June 5, 2016 at 7:55 am #1026567
    Christopher
    Moderator

    Hi there,

    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope it helps.

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