Topic: Not working on mobile devices

Tagged: x

Author

Posts
January 22, 2017 at 1:01 pm #1340638

sheswired
Participant

Hello,
This is an amazing theme. Love working with it.
I just purchased and downloaded it today. I am on WP 4.7.1, SliderRevolution 5.3.1.5.
Unfortunately I cannot figure out why my video on the Slider Background will not work on mobile. Works great on laptop and desktops. Any thoughts?
http://bravoadvisors.com

Thank you for your help,
Sue

January 22, 2017 at 3:02 pm #1340711

Nico
Moderator

Hi There,

Thanks for writing in!

Background videos are disabled for mobile devices due to some reasons including that they are bandwidth hungry. We instead encourage users to use a poster image that is to show on mobile devices instead of the video. You can find more detail in our video walkthrough on sliders. https://community.theme.co/kb/sliders/

Thank you for understanding.

January 22, 2017 at 9:24 pm #1340991

sheswired
Participant

Thank you for the quick response. I understand. I added the image into the Video Poster image area on the page. But it does not appear. I saw it flash for a second on the iOS Safari and Google browsers, but then it went back to being just black. Am I missing another setting? I am also seeing this error at the top of the screen sometimes – Warning: Class __PHP_Incomplete_Class has no unserializer in /home/content/p3pnexwpnas15_data01/80/3766480/html/wp-content/object-cache.php on line 855. Thanks for your continued assistance. This is a great theme.
— Sue

January 22, 2017 at 9:25 pm #1340992

sheswired
Participant

To clarify, I see the error
Warning: Class __PHP_Incomplete_Class has no unserializer in /home/content/p3pnexwpnas15_data01/80/3766480/html/wp-content/object-cache.php on line 855

On both Desktop and Mobile.

Thanks,
Sue

January 23, 2017 at 12:19 am #1341089

Rad
Moderator

This reply has been marked as private.

January 23, 2017 at 8:13 am #1341510

sheswired
Participant

This reply has been marked as private.

January 23, 2017 at 10:42 am #1341741

Nabeel A
Moderator

Hi again,

Thank you for providing the credentials, I tested your site in couple of mobile devices and the video poster image is displaying fine on my end. Can you please clear your mobile browser’s cache and reload the site.

Let us know how this goes!

January 23, 2017 at 3:20 pm #1342123

sheswired
Participant

I cleared my cache and the video poster image appears. Thanks!!

Any thoughts about the error message that sometimes appears on mobile and desktop? Warning: Class __PHP_Incomplete_Class has no unserializer in /home/content/p3pnexwpnas15_data01/80/3766480/html/wp-content/object-cache.php on line 855

January 23, 2017 at 5:23 pm #1342258

Jade
Moderator

Hi there,

Kindly login through FTP and open the file wp-config.php then find the line: define('WP_DEBUG', true); and set it to false.

Hope this helps.

January 23, 2017 at 7:24 pm #1342425

sheswired
Participant

Hi. I logged in and it was already set to false. Did you make that change? Thank you. –Sue

January 24, 2017 at 12:30 am #1342658

Rupok
Member

Hi there,

If your WP_DEBUG is already set to false then maybe your PHP error_reporting is enabled. You can place error_reporting(0); instead of define(‘WP_DEBUG’, false); on your config file.

Cheers!

January 24, 2017 at 8:30 am #1343171

sheswired
Participant

Hi all, I put in a new video since the previous one was erroring. I have not seen the error reappear. I am all good with the site at this point and cannot thank you enough for your quick response and solutions. Thank you!! — Sue

January 24, 2017 at 10:09 am #1343305

Christian
Moderator

You’re welcome, Sue.
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