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[jennyk]

Hi there, I have a problem with validating X-theme. I’ve tried all the solutions given in this forum, but it just won’t work.

This is the message I get all the time;

Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

Will you please help me?

Thanks in advance,

Jenny

[Jade]

Hi Jenny,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Envato Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[jennyk]

This reply has been marked as private.

[Joao]

Hi Jenny

1] Please login to your account and revoke the license. https://community.theme.co/my-account/
2] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
3] Go back to X Addons > Home again, and insert the license again.

Let us know how it goes,

Joao

[jennyk]

Well… it’s the same. That didn’t work unfortunately…….

[Rue Nel]

This reply has been marked as private.

[jennyk]

This reply has been marked as private.

[Christopher]

Hi there,

Upon checking your themeco account, you didn’t assign URL to the license, I went ahead and assigned it.
Please disable third party plugins specially cache plugin and try to validate your site again.

Hope that helps.

[jennyk]

This reply has been marked as private.

[Rubin]

Hey There,

I’ve resolved the issue for you and your site is now validated.

[jennyk]

I see Rubin. Thank you very much!!!!

Greetings Jenny

[Joao]

Great to hear it.

Let us know if we can help with anything else.

Joao

[Author]

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