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Archive / Not able to generate API key – purchase code isn't working to validate
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  • July 7, 2016 at 8:33 pm #1077277
    webmanna
    Participant

    Here’s the URL – http://www.hogdogproductions.com/

    Need to update the theme but I’ve been stuck on validating the license. Please advise.

    July 7, 2016 at 11:25 pm #1077477
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    We have updated our validation process, in that regards request you to please walk-through our product validation guide:

    https://community.theme.co/kb/product-validation/

    Thanks.

    July 8, 2016 at 9:42 am #1077950
    webmanna
    Participant

    I don’t see that screen with the lock on it – I still see the old one (attached). And I’ve followed the old process, added the site URL and still nothing.

    July 8, 2016 at 11:34 am #1078102
    Joao
    Moderator

    Hi There,

    At this time you will need to perform a manual update.

    You won´t lose anything because all your settings are saved on the data based.

    Please do the following:

    1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    If you are using a child theme please check this thread:

    https://community.theme.co/forums/topic/child-theme-updates/

    Let us know how it goes.

    Thanks!

    Joao

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