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  • May 13, 2016 at 3:00 pm #990245
    zynergiallc
    Participant

    Hi,

    I just purchase an X license and I can see my purchase code in my Envato account. However I cannot get the theme to activate – I’m getting a message saying “Uh oh, we couldn’t check if this license was valid. Details” I clicked on the Details link but I noting is showing.

    May 13, 2016 at 3:02 pm #990248
    zynergiallc
    Participant

    http://robertoacuna.com
    Im running WordPress 4.5.2

    May 13, 2016 at 9:04 pm #990723
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! One probable cause for this issue is, when your Cornerstone version is v1.2.3 or below. Please try deleting your Cornerstone plugin by connecting to your FTP (/wp-content/plugins/cornerstone/). Then head over to X Addons section and the latest version of Cornerstone will install automatically. Then you should be able to validate your site.

    Let us know if that helps.
    Thanks!

    May 14, 2016 at 9:57 am #991297
    zynergiallc
    Participant

    I did what you suggested but still, it won’t validate

    May 14, 2016 at 2:38 pm #991527
    Darshana
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – Your license key (purchase code)
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 23, 2016 at 3:46 pm #1005973
    zynergiallc
    Participant
    This reply has been marked as private.
    May 25, 2016 at 8:47 am #1009059
    Alexander
    Keymaster

    Hey there,

    I’ve taken a look, and something is preventing your site from completing the request to our validation API. You could check with your host to see if a firewall is blocking community.theme.co. It would take a bit longer, but I can test a bit more conclusively with FTP access, as I could create a file with the single purpose of testing the API. I tried using the credentials you posted but they aren’t working.

    May 25, 2016 at 12:25 pm #1009465
    zynergiallc
    Participant

    I just tested the ftp and it works just fine. On my FTP client (filezilla) I only type robertoacuna.com for the ftp address. I will contact the host about that file. If this does not work. I will need t ask for a refund

    May 25, 2016 at 2:02 pm #1009637
    Rahul
    Moderator

    Sure, please let us know how it goes!

    May 26, 2016 at 3:45 pm #1011758
    zynergiallc
    Participant

    Ok my hosting provider said that I need to add you ip address to my outgoing connection to be able to unblock the community.theme.co.

    Can you tell me which of these is yours? (see attached image)

    May 26, 2016 at 9:21 pm #1012232
    Rad
    Moderator

    Hi there,

    It’s not there, but the IP is 208.117.43.145

    Thanks!

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