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[tulslolst]

Hi I just bought a new license for my site. http://www.wearegenesis.co.uk

LICENSE CERTIFICATE : Envato Market Item
==============================================

This document certifies the purchase of:
ONE REGULAR LICENSE
as defined in the standard terms and conditions on Envato Market.

Licensor’s Author Username:
THEMECO

Licensee:
genesis

Item Title:
X | The Theme

Item URL:
https://themeforest.net/item/x-the-theme/5871901

Item ID:
5871901

Item Purchase Code:
3bd87e81-0f5a-4612-9914-27128cb3337c

Purchase Date:
2016-10-07 11:02:11 UTC

But it is not working for some reason??

Thanks
Chris

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[tulslolst]

This reply has been marked as private.

[Joao]

Hi There,

I am getting:

Forbidden

You don't have permission to access /wp-admin on this server.

Please turn of any security you have or provide a screenshot or more detailed information about the error you are getting when trying to validate.

Thanks

Joao

[tulslolst]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! Regretfully we cannot login to your WordPress dashboard. All we see is this:
http://prntscr.com/cs100z
http://prntscr.com/cs10w5

Hope this helps. Kindly let us know.

[tulslolst]

Hi, we must have an external block.

Is there any reason the purchase code won’t work?

Il speak to our host and see if we can get the external block removed.

[tulslolst]

This reply has been marked as private.

[Rahul]

Hey There,

Thanks for writing in!

Could not be able to share a specific IP address because all our staff is located in different places and in different time depending on the available staff who will look on this thread. I recommend that you will disable this security for awhile so we could look on it. Sorry for this inconvenience. Hope that you’ll understand.

Thanks for understanding!

[tulslolst]

This reply has been marked as private.

[Joao]

Hello There,

Thanks for writing in! This error message is related to SSL, your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests

I would recommend that you contact your host. Using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover.

Thank you.

Hope this helps. Please let us know how it goes.

[tulslolst]

Ok great

I have forwarded on to our hosts.

[tulslolst]

Hi, I aded the code to the custom code section of my child theme and then tried to load the verification code, but it still doesn’t work and I haven’t been able to get the theme working fully.

Is it not going to work until the code verifies? Our hosts have a lot of security which means we have to manually enter the ftp code to be able to update plugins etc. Is this the problem why the verification code not working?

[Rubin]

Hey There,

It looks like your web host is missing the php curl extension. Please get in touch with them and ask them to install / activate the curl extension to make the validation process work. WordPress 4.6 is requiring this extension for a proper usage of the update process.

[tulslolst]

Hi, the PHP curl function on the server has now been enabled by our host. What do we need to do next?

Thanks
Chris

[Author]

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