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  • September 23, 2016 at 7:37 pm #1188512
    aloraguerrero
    Participant

    Hello. Got notified by Disqus of two new comments via email, but they haven’t shown up on the site and under “Comments” in the CMS. I can find them when I go to the article pages they were posted on, though. This happened a few weeks ago, too, but after deactivating “X – Disqus Comments” and activating “Disqus Comment System,” the comment showed up after about a day. I’ve tried activating one plug-in and deactivating one and vice-versa, but nothing’s happening now. Can you please help me? 🙁

    September 23, 2016 at 7:38 pm #1188513
    aloraguerrero
    Participant
    This reply has been marked as private.
    September 23, 2016 at 10:42 pm #1188767
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    Would you mind clarifying what’s happening? All comments posted in Disqus section are controlled and moderated by Disqus itself, and they are stored on their server( your Disqus account ) not on your site.

    Thanks!

    September 24, 2016 at 12:08 am #1188832
    aloraguerrero
    Participant
    This reply has been marked as private.
    September 24, 2016 at 12:48 am #1188867
    Rad
    Moderator

    Hi there,

    I see, my guess is correct. The one on screenshots are WordPress comments and not Disqus comments. They are different, it’s like android and iOS 🙂 . Maybe the settings are corrupted and syncing between the two comment system is not working anymore.

    Please check this https://help.disqus.com/customer/portal/articles/960360-syncing-with-wordpress

    Thanks!

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