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  • June 22, 2016 at 10:02 am #1054451
    SKarim14
    Participant

    Hi, I am unable to update the theme to its current version. I am unable to update site content as visual composer is not loading. Please help – urgent.

    SK

    June 22, 2016 at 10:57 am #1054548
    Joao
    Moderator

    Hello There,

    Thanks for writing in!

    Please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    If you are still facing troubles after that, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

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