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[bigpacific]

http://informsolutions.ca
screen shot attached in cornerstone

the theme icons (built into admin of x theme) are not showing and the top tabbed sections on the left don’t appear. I have tried deactivating, deleting and reinstalling with no success.

[Rahul]

Hey There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[bigpacific]

This reply has been marked as private.

[Rupok]

Hi there,

I can see some error on your site that the font awesome files are not there – http://prntscr.com/d1ajl8

If you try to open a font file, you will see it’s not there – http://informsolutions.ca/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2

If you could see the files there then it’s causing by permission issue or CORS. You can follow this article – https://community.theme.co/kb/solutions-to-potential-setup-issues-font-awesome/

It seems you are using IIS server, so let’s check the ISS server related section on that given article.

Hope this helps.

[bigpacific]

Thanks, went to the host and got this:

Thank you for your reply. We believe the issue on hand is related to the .woff / .woff2 MIME types instead of CORS. That being said, we have just created the MIME Types for the extensions .woff and .woff2 while enabling CORS.

problem resolved!

[Rupok]

Glad that you are all set now. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!

[bigpacific]

Alas, the icons now appear in X admin, but tabs do not, and when working in cornerstone slider image does not appear and I am getting a spinning ball where a feature list should appear. Ack. I tried rebooting my system and have tried on latest Chrome and latest Safari on Mac Yosemite. Other x installs on other hosting accounts seem to be fine.

[Joao]

Hi There,

Would mind adding this in your wp-config.php located at the root directory of your site.

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Here you have a video tutorial in any case:

Let us know how it goes.

Thanks

[Author]

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