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  • June 20, 2016 at 12:08 pm #1051000
    suseque
    Participant

    I designing my website and have had many many issues. For this reason I have had to delete and start over many many times- plus, I was hacked.

    Now that I seem to moving forward, I checked my site on my iphone- and it does not work.

    I am hesitant to move forward until I know what does work and what will not. ( you will see that it is still under construction- I have places elements on the page to check if they will work)

    creative-sunshine-inc.com

    1. A revolution slider error pops up
    2. the menu does not display correctly (just type) and appears twice.
    3. animated counter do not show up
    4.the feature boxes do not shoe up (animated icons and type)
    and just about everything else.

    My site works fine on a computer.

    Is it a problem with using the plug in- Revolution Slider?

    Please help!

    Many many thanks!!!

    Suseque

    June 20, 2016 at 12:52 pm #1051071
    suseque
    Participant

    Also I am now getting this message when I make a change-
    i the top right corner
    “Hey!
    Loading the preview took longer than expected. There may be script conflicts on this page.”

    How do I find the script that is causing the problem?

    Thanks!!

    June 20, 2016 at 1:13 pm #1051107
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    June 20, 2016 at 2:08 pm #1051217
    suseque
    Participant
    This reply has been marked as private.
    June 20, 2016 at 5:36 pm #1051509
    Friech
    Moderator

    Hi Suseque,

    Thanks for the credentials, but I can’t replicate the issue on my end. Please clear your browser’s cache or use incognito mode.

    https://vid.me/e/lYkg?autoplay=1

    Thanks.

    June 20, 2016 at 6:31 pm #1051548
    suseque
    Participant

    It will not work on the iphone or tablet. I have cleared all history and cache.
    Nothing works.

    (I know that it is fine on a computer browser.)

    Please- I need to know how to fix this asap:)

    Thanks!

    June 20, 2016 at 6:34 pm #1051551
    suseque
    Participant

    Is this a problem with ThemeX Integrity? Or is it plugins?

    Regular wordpress themes work- but I suppose they are simpler.

    June 21, 2016 at 12:59 am #1051999
    Rad
    Moderator

    Hi there,

    You have a different active theme on mobile. I disabled your jetpack’s mobile theme module.

    But, it still not displaying your site on mobile since it’s compromised. It’s loading links from pornography site. You should clean your entire site, or install a fresh copy.

    Thanks.

    June 22, 2016 at 12:28 am #1053775
    suseque
    Participant

    Whoa-
    I thought is was cleaned. I purchased the somewhat expensive “SiteLock” and it was clear as of yesterday.
    1.How do I clean my site?
    2.How do I install a clean copy?
    3.If I install a clean copy- will it destroy what I have done?

    Is this the fault of my hosting- bluehost?

    Heeeeellllllp please-

    June 22, 2016 at 2:15 am #1053873
    suseque
    Participant

    I went through a deleted every (and there were over a dozen) bad .htaccess files.
    I also deleted the free themes. I trust your Xthemes are good.

    After sepaking with a sitelock guy- he said I have to pay an $99 a month to be secure. Is this a scam?
    I already paid them to cleam and monitor my site. Obviously they did not clean it.

    Do you have a security solution that will cost less than 1200 a year? I did not know wordpress has this awful issue.

    Most important answer I need is what I asked earlier:
    1.How do I clean my site?
    2.How do I install a clean copy?
    3.If I install a clean copy- will it destroy what I have done?

    June 22, 2016 at 4:52 am #1054021
    Lely
    Moderator

    Hi There,

    We’re sorry you’re having this issue.

    The following links might help:
    https://codex.wordpress.org/FAQ_My_site_was_hacked
    http://www.wpbeginner.com/beginners-guide/beginners-step-step-guide-fixing-hacked-wordpress-site/

    Those article cover those three questions. Installing a clean copy means that you will replace existing files check this part the first article:

    Replace the core WordPress files with ones from a freshly downloaded zip.
    Replacing all your core files will ensure that they are no longer left in a hacked state. If you didn’t already restore backup copies of your plugin and theme files, replace them too.
    You might also want some tips on how to think through the process of creating a good backup strategy. There are a number of steps to take into consideration, so be sure top lan accordingly.

    Replacing those files will keep your content since it is save on the database.

    Hope this helps.

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