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  • October 28, 2016 at 7:14 am #1234687
    hostchimney
    Participant

    Guys, I have done nothing to the site, and it is down again. Fatal errors from X theme itself. I am sending the errors in a private email.

    Please help me fix this.

    October 28, 2016 at 7:15 am #1234688
    hostchimney
    Participant
    This reply has been marked as private.
    October 28, 2016 at 7:17 am #1234690
    hostchimney
    Participant
    This reply has been marked as private.
    October 28, 2016 at 7:28 am #1234697
    hostchimney
    Participant

    Guys, I can’t stand having this happen again to my client’s site. Should I just remove the automatic updates? What is really breaking my site?

    October 28, 2016 at 7:34 am #1234700
    hostchimney
    Participant

    Guys, any help please….

    October 28, 2016 at 11:43 am #1234959
    Jade
    Moderator

    Hi there,

    Kindly provide us with your FTP details as well so that we could check on your site files.

    Thank you.

    October 28, 2016 at 4:18 pm #1235275
    hostchimney
    Participant
    This reply has been marked as private.
    October 29, 2016 at 12:56 am #1235621
    Rad
    Moderator

    Hi there,

    The error is originating from content dock plugin, but we didn’t release the update on that plugin yet. I uploaded a complete copy of the plugin, but it throws another error from another plugin. It seems like there are many deleted files. I went ahead and fixed them.

    Please do not update your site directly, clone it as staging and test the update there. If there is a filesystem issues on your site, then it will likely going to have same issues every time you do the updates.

    Thanks!

    October 29, 2016 at 1:55 am #1235656
    hostchimney
    Participant

    Thanks Rad. The site is displaying fine but I can login to wpadmin….

    October 29, 2016 at 1:56 am #1235657
    hostchimney
    Participant
    This reply has been marked as private.
    October 29, 2016 at 1:56 am #1235658
    hostchimney
    Participant
    This reply has been marked as private.
    October 29, 2016 at 3:25 am #1235704
    Christopher
    Moderator

    Hi there,

    I renamed envira-gallery folder to envira-gallery-old under public_html/wp-content/plugins, now you can access WP dashboard.

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins except those come with X then connect to Cpanel account and rename envira-gallery-old to its original name , and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    November 1, 2016 at 10:12 am #1239275
    hostchimney
    Participant

    Guys my website is broken again. I can’t log in to the dashboard either!

    Please help.

    November 1, 2016 at 11:48 am #1239410
    Rupok
    Member

    Hi there,

    It’s causing by a plugin you have added recently (woocommerce-shipping-local-pickup-plus). Please remove this from FTP to get rid of the errors.

    Thanks!

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