Docs

[ryanklusmeyer]

Hello

I did everything I needed to do. My license is not validating. Please help?

Thanks

Ryan

[Joao]

Hi There,

To Validate your license please follow this steps:

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license (if you have already assign it) https://community.theme.co/my-licenses/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address.

The main site and the development site should be different urls. If you do no have any development site, there is no need to assign it.

4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope that helps

Joao

[ryanklusmeyer]

Hi Joao

I did this! I assigned the site to the correct website but I still receive the same error message

See attached image of screenshot

Thanks
Ryan

[Darshana]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– Your license key (purchase code)
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[ryanklusmeyer]

This reply has been marked as private.

[Nico]

Hi There,

Thanks for login details. I could confirm that there is a problem in validating.

Would you mind sharing a screenshot of your license page.

Thanks.

[ryanklusmeyer]

This reply has been marked as private.

[Christopher]

Hi there,

Please contact your host using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates.

Could you please do the following?
– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

Let us know how it goes.

[ryanklusmeyer]

This reply has been marked as private.

[Rad]

Hi there,

Would you mind following the suggested procedure? The IP should be 54.231.82.114 and 208.117.43.145

Responses are blank when the requests are issued by your site, but when I tried it on my site it works. Hence, really something is blocking all requests on your hosting.

Thanks!

[ryanklusmeyer]

That worked!

Thanks
Ryan

[John Ezra]

You’re most welcome!

[cpenglish]

This reply has been marked as private.

[Rue Nel]

Hi Blake,

Thanks for updating this thread! At this time we kindly ask that you open up your issue in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

[Author]

Posts