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  • January 27, 2017 at 4:11 pm #1348254
    hcapper
    Participant

    I moved my site to a new plan with my hosting service. Had to copy my site and uploaded to the new account. Now my X theme will not validate. I get this message:

    We’ve checked the code, but it doesn’t appear to be an Cornerstone purchase code or Themeco license. Please double check the code and try again.

    However it is valid.

    How do I fix this

    January 27, 2017 at 11:58 pm #1348602
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 28, 2017 at 3:49 pm #1349046
    hcapper
    Participant
    This reply has been marked as private.
    January 29, 2017 at 12:14 am #1349324
    Darshana
    Moderator

    Hi there,

    Upon checking, you did not have X theme activated on your site. I have activated X theme and resolved the issues for you. Further you will have to install Revolution Slider plugin through X Addons section and then you can import your sliders on the dev site.

    Thanks!

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