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[nico_s]

Not for the first time, it is being reported that I have already assigned a licence. I haven’t – it’s only ever been used on one domain, both production and development versions.

Please can someone sort this as I cannot update my production site to the latest version.

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, please let us know in a private reply your login credentials and the purchase code you are trying to register.

Also please confirm you have your URL well assigned at : https://community.theme.co/my-account/

Thanks

Joao

[nico_s]

This reply has been marked as private.

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchase code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[Author]

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