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[flyingkiwi]

Hi,

My mobile touch menu isn’t working as it should when used on mobile devices – works fine on the PC with a minimised window.
It’s appearing as normal but when trying to click on a menu item/sub-menu item, it’s as if the menu is transparent and a link behind the menu gets opened instead.

Will follow up with my website and login details for you…

Cheers,
Tom

[flyingkiwi]

This reply has been marked as private.

[Christopher]

Hi there,

I checked you site in mobile and menu was working fine, both parent and child items were working fine.
Regretfully, at this time I am not entirely certain what it is you would like to accomplish based on the information given in your post. If you wouldn’t mind providing us with a little more clarification on what it is you’re wanting to do (a link to a similar example site would be very helpful, or perhaps some screenshots), we’ll be happy to provide you with a response once we have a better understanding of the situation.

Thanks.

[flyingkiwi]

Hi Christopher,

On a mobile, try clicking the menu, selecting photo galleries then the green pool gallery child – it gives no response. Same with all the other child menus – News then Latest News for example..

Hope you can help.

Tom

[Joao]

Hi There,

I have tested your submenus on On NEWS > Latest News & FAQ and on Photo Galleries > Green Pool and General Pool.

All working fine.

I have tested your website on Firefox Android.

Would mind specifying what device and browser you are facing the issue, would also mind testing in another device from a friend on colleague and let us know if you are also experiencing the issue with it?

Thanks

Joao

[flyingkiwi]

Hi Joao,

I’ve tested it on 2 Android devices (both with Chrome, Firefox and Opera installed) and replicate the same problem across each device and all browsers. Yes – cache has been cleared on all devices.

It may appear the child menu items are working fine but if you keep your eye on the address bar you’ll see for example the ‘Green pool gallery’ isn’t the page that loads….what really happened is a link on the page ‘behind’ the menu when it pops open has been selected.

Hopefully that makes sense – I’d love to add more child menus but need to get this sorted first.

Tom

[Rupok]

Hi Tom,

Just checked with an Android phone but can’t replicate this. Which device are you using?

Thanks

[flyingkiwi]

I’ve now tested it on an iphone 6 and another android (Samsung) and all four mobile devices and now four browsers all have the same problem!

Are you telling me you can see photos of the green pools in the green pool gallery using a mobile device??
On a pc it’s working fine but every mobile device is having issues with opening the child menus.

Please check again.

Thanks,
Tom

[flyingkiwi]

If anyone else is following this that can provide assistance it’d be much appreciated.

The website is – poolcarepro.com.au

[Rue Nel]

Hello There,

I am another staff checking on this thread! Your mobile menu is not working on mobile because you have added a JS code that turned off the touch events. Please keep in mind that there is no click event on mobile devices. It is triggered via touch events. Perhaps you need to remove this block of code from your customizer:

jQuery ( function($) {
$(document).ready( function() {
 setTimeout( function() {
  $('.x-navbar .x-nav-wrap .x-nav > li > a').off('touchstart touchend');
    }, 300 ); //Let's make sure it's only unbinded after the binding
  } );
  $('.x-navbar .x-nav-wrap .x-nav > li > a').on('click', function() { $('.x-btn-navbar').trigger('click'); } );
} );

Please let us know how it goes.

[flyingkiwi]

That’s done the trick!

Thanks a ton!

Not even sure what that code was was doing there.. I don’t use the customiser as a rule normally.

Cheers again guys!

[Rue Nel]

You’re welcome!
Thanks for letting us know that it has worked for you.

[Author]

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