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  • October 20, 2016 at 11:19 am #1224099
    garethvaughan
    Participant

    Hi

    I have just bought X-Theme. I have installed the Visual Composer plugin and everything is activated. I am using WP v 4.6.1 and the latest X-Theme v 4.6.4. I go in to create a page, click to create with either the back end or front editor with Visual composer and drag in some content blocks. Everything is listed in the editor page. Once saved, no content displays on the live site at all. Yet if I use the same text inside the plain text editor or the cornerstone editor everything appears as it should. Please can you tell me why the screen is empty?

    Thank you

    October 20, 2016 at 2:03 pm #1224309
    Rupok
    Member

    Hi there,

    Sorry to hear that you are having trouble. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Also point us the pages and content you are referring.

    Thanks!

    October 21, 2016 at 3:02 am #1225115
    garethvaughan
    Participant
    This reply has been marked as private.
    October 21, 2016 at 3:44 am #1225144
    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the information. To run X smoothly, you need to install Cornerstone plugin. All the shortcodes and its functionalities has been integrated in this plugin. Cornerstone should have been installed and activated automatically when you active X theme. To re install x, if ever is not installed yet, simply go to X Addons page and it will get automatically installed. It must be activated so that the contents of the post/page will display.

    By the way, the given password for the WordPress dashboard is not working for us. Please double check it.

    Thank you.

    October 21, 2016 at 6:36 am #1225287
    garethvaughan
    Participant
    This reply has been marked as private.
    October 21, 2016 at 4:58 pm #1225946
    Rad
    Moderator

    Hi there,

    Cornerstone and VS shouldn’t be active on the same screen, and I checked and I don’t see any issue. How can we reproduce this issue? Does it affect specific pages?

    Thanks!

    October 25, 2016 at 3:29 am #1229488
    garethvaughan
    Participant

    I thought that was the case but the screenshot showed it was possible. I decided to delete the page and create a new one with the same name and that sorted the issue. It was easier than try and work out what had gone wrong.

    October 25, 2016 at 4:56 am #1229570
    Christian
    Moderator

    Glad you’ve sorted it out.

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