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  • July 12, 2016 at 11:54 pm #1084254
    richmann
    Participant

    Hello Support!

    I am setting up my 6h site and never an issue. I use go daddy wordpress hosting on the others and never an issue. This client site is RizzoInc.com They have never had a website.

    rizzoinc.com is hosted at Go daddy but is managed by a third party. When trying to choose customize I get this error.

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 8192 bytes) in /home/rxhelpdesk/public_html/rizzoinc.com/wp-content/themes/x/framework/functions/global/admin/customizer/fonts/data.php on line 3109

    I looks they have not allocated enough resources. I have had a hard time with the support at third party and wanted to get your opinion before I contact them.

    Thanks for your excellent support and product!

    rich

    July 13, 2016 at 4:47 am #1084570
    Friech
    Moderator

    Hi Rich,

    Thanks for writing in! You can try adding this in your wp-config.php located at the root directory of your site.

    define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    You can add it before the line

    /* That’s all, stop editing! Happy blogging. */

    Then you can install a plugin like WP-ServerInfo to see if that configuration take effect. If its not then contact the hosting support and ask them how you can increase the memory limit.

    Let us know how it goes.

    Cheers!

    July 13, 2016 at 2:16 pm #1085438
    richmann
    Participant

    thank you for the quick reply. I had go daddy up the memory available and it seems to work fine now.

    you’re the best.

    July 13, 2016 at 3:22 pm #1085546
    Joao
    Moderator

    Glad to hear it and thanks for the kind words.

    Joao

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