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[stepdg]

I’m getting the “Uh oh, we couldn’t check if this license was valid.” message that others are seeing.

I had an active license for an old site. Revoked it and registered the new site on the licensing page. Then I went back to my site, pasted the purchase code, and got the “Uh oh..” error.

I have registered without issue before so if there is a way to resolve it I’ll give you the access when you request it.

[stepdg]

This is the lengthy error being displayed on the error screen:

array(6) {
[“headers”]=>
object(Requests_Utility_CaseInsensitiveDictionary)#390 (1) {
[“data”:protected]=>
array(4) {
[“date”]=>
string(29) “Fri, 02 Sep 2016 03:15:58 GMT”
[“server”]=>
string(58) “Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4”
[“content-length”]=>
string(3) “491”
[“content-type”]=>
string(29) “text/html; charset=iso-8859-1”
}
}
[“body”]=>
string(491) ”

Not Found

The requested URL /api-v2/validate/7d14b288-5b46-4c77-8b6b-f2d774860726/ was not found on this server.

Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at community.theme.co Port 443

”
[“response”]=>
array(2) {
[“code”]=>
int(404)
[“message”]=>
string(9) “Not Found”
}
[“cookies”]=>
array(0) {
}
[“filename”]=>
NULL
[“http_response”]=>
object(WP_HTTP_Requests_Response)#386 (5) {
[“response”:protected]=>
object(Requests_Response)#387 (10) {
[“body”]=>
string(491) ”

Not Found

The requested URL /api-v2/validate/7d14b288-5b46-4c77-8b6b-f2d774860726/ was not found on this server.

Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at community.theme.co Port 443

”
[“raw”]=>
string(707) “HTTP/1.1 404 Not Found
Date: Fri, 02 Sep 2016 03:15:58 GMT
Server: Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
Content-Length: 491
Connection: close
Content-Type: text/html; charset=iso-8859-1

Not Found

The requested URL /api-v2/validate/7d14b288-5b46-4c77-8b6b-f2d774860726/ was not found on this server.

Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at community.theme.co Port 443

”
[“headers”]=>
object(Requests_Response_Headers)#388 (1) {
[“data”:protected]=>
array(4) {
[“date”]=>
array(1) {
[0]=>
string(29) “Fri, 02 Sep 2016 03:15:58 GMT”
}
[“server”]=>
array(1) {
[0]=>
string(58) “Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4”
}
[“content-length”]=>
array(1) {
[0]=>
string(3) “491”
}
[“content-type”]=>
array(1) {
[0]=>
string(29) “text/html; charset=iso-8859-1”
}
}
}
[“status_code”]=>
int(404)
[“protocol_version”]=>
float(1.1)
[“success”]=>
bool(false)
[“redirects”]=>
int(0)
[“url”]=>
string(131) “https://community.theme.co/api-v2/validate/7d14b288-5b46-4c77-8b6b-f2d774860726/?product=x&siteurl=https%3A%2F%2Fgrammarrage.com%2F”
[“history”]=>
array(0) {
}
[“cookies”]=>
object(Requests_Cookie_Jar)#385 (1) {
[“cookies”:protected]=>
array(0) {
}
}
}
[“filename”:protected]=>
NULL
[“data”]=>
NULL
[“headers”]=>
NULL
[“status”]=>
NULL
}
}

[Darshana]

Hi there,

Thanks for writing in! First of all, please make sure that you’re fully updated (X theme & Corerstone plugin). You can see the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).

If you’re still having issues after updating, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– License key (purchase code)
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Author]

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