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Posts
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Hi
I have a licence for keziahhill.com but it won’t validate. Under manage licences the api key looks to me like it’s linked to this website, but I still get a message
“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”
I’ve done this but it’s still not working.
DebHi there,
Make sure that you’re using the latest X theme & Cornerstone in-order to function your validation process correctly. You can check the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).
Please go through the following guide to update your X theme and plugins (https://community.theme.co/kb/updating-your-theme-and-plugins/). Once updated, try to validate your site.
Let us know how it goes.
Thanks!Still can’t get it to work. I’ve uploaded the latest version of X and have revoked and reassigned but no go.
DebHello There,
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
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