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  • May 17, 2016 at 7:17 am #995294
    nicolaticola
    Participant

    Hi Support,

    I’m having problems getting my MailChimp integration to work. I’ve had a developer look at this who says there seems to be a bug with the plugin that I’m using meaning that it isn’t picking up on the MailChimp lists. I have the latest version of x-theme.

    Do you have any suggestions for what I can do next to get it to work?

    Thanks, Nicola

    May 17, 2016 at 8:14 am #995367
    Joao
    Moderator

    Hi Nicola,

    Are you using our Mailchimp Extension?

    Can you test if there is any plugin conflicts by turning off all third party plugins?

    If nothing of this works, please describe the process you follow to integrate with Mailchimp.

    Also provide your website URL.

    Thanks,

    Joao

    May 17, 2016 at 8:46 am #995425
    nicolaticola
    Participant

    Hi Joao,

    Thanks… I’ll try that.

    The website is http://writersontheheath.com.

    I’m running out, but I’ll try disabling the plugins and come back to you.

    Thanks – Nicola

    May 17, 2016 at 10:18 am #995601
    Joao
    Moderator

    hi Nicola,

    If the issue persists please provide us your WP-Admin Credentials in a private reply so we can have a better look.

    Thanks,

    Joao

    May 24, 2016 at 7:32 am #1007115
    nicolaticola
    Participant
    This reply has been marked as private.
    May 24, 2016 at 7:43 am #1007136
    Joao
    Moderator

    Hi Nicola

    Please provide your Mailchimp credentials so we can have a look on what is happening.

    Thanks,

    Joao

    May 24, 2016 at 8:02 am #1007179
    nicolaticola
    Participant
    This reply has been marked as private.
    May 24, 2016 at 8:34 am #1007231
    Joao
    Moderator

    Hi Nicola,

    I am getting this message now when trying to login on your WordPress

    “Passwords have been disabled for this user.”

    Can you ensure we can login on your dashboard so I can try to check what is happening with your mailchimp lists?

    Thanks,

    Joao

    May 24, 2016 at 8:52 am #1007275
    nicolaticola
    Participant
    This reply has been marked as private.
    May 24, 2016 at 9:23 am #1007323
    Joao
    Moderator

    Hi Nicola

    I believe I found the issue.

    Your list is not showing because you still need to to verify permission to send emails…please see img attached.

    You also will need to recreate your Mailchimp form on X-Email Forms, I have reinstalled the plugin while trying to figure out what was the issue.

    Hope that helps,

    Let us know how it goes.

    Joao

    May 24, 2016 at 9:54 am #1007377
    nicolaticola
    Participant

    Hi Joao,

    Thanks – I’ve verified the email address now, but this didn’t make the list appear. Before getting back in touch I removed the plugin and reinstalled it, removing the api key at the same time.

    Unfortunately, I’m back to the original issue where I can’t get the api to take within the plugin.

    Sorry!

    Nicola

    May 24, 2016 at 10:43 am #1007478
    Joao
    Moderator

    Hi Nicola

    I have tested for plugin conflict and tried creating a new API and so far it did not work so let´s try this:

    Access your hosting via FTP or Cpanel

    Open the file /wp-content/plugins/x-email-mailchimp/email-mailchimp/fuctions/vendor/mcapi/Mailchimp.php in a text editor and just below the line no. 167 (see: http://prntscr.com/6hgvjg), add following line of code:

    curl_setopt($this->ch, CURLOPT_SSL_VERIFYPEER, false);

    After that try registering your API KEY again

    Let us know how it goes.

    Joao

    May 24, 2016 at 11:10 am #1007516
    nicolaticola
    Participant
    This reply has been marked as private.
    May 25, 2016 at 4:38 pm #1009842
    Rad
    Moderator

    Hi there,

    Upon further investigation, Mailchimp has this error upon validation

    Error while attempting to validate API key: [Mailchimp_HttpError]

    I went ahead and added this code too, and the validation is now okay.

    curl_setopt($this->ch, CURLOPT_SSL_VERIFYPEER, false);

    Cheers!

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