Navigation
Archive / Mailchimp form error
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • May 28, 2016 at 3:12 am #1014144
    domkamin
    Participant

    Hey,
    I seem to get the same error subscribing on my page: “We’re sorry! Something went wrong. We were unable to add your email to the list. Please try again later.”
    Website: dominickamin.com

    Hope you guys have an answer 🙂
    Thanks!

    May 28, 2016 at 3:18 am #1014149
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 28, 2016 at 4:18 am #1014196
    domkamin
    Participant
    This reply has been marked as private.
    May 28, 2016 at 5:00 am #1014231
    Nabeel A
    Moderator

    Hi again,

    Please delete the email form and recreate it. This should resolve the issue.

    Cheers!

    May 28, 2016 at 10:14 am #1014425
    domkamin
    Participant

    Hey again,
    thanks for the quick support!
    Sadly even after recreating the list, it still showed the error message..

    May 28, 2016 at 6:07 pm #1014688
    Rad
    Moderator

    Hi there,

    This is the actual error,

    {"error":true,"log_message":"Error: Email provider not active.","message":"We're sorry! Something went wrong. We were unable to add your email to the list. Please try again later."}

    Would you mind providing your FTP login credentials as well? I like to confirm something.

    Thanks!

    May 30, 2016 at 10:27 am #1016644
    domkamin
    Participant

    Hey, I solved it by deleting the form via CornerStone, sorry about the confusion!
    Thanks again so much! 🙂

    May 30, 2016 at 10:40 am #1016656
    Thai
    Moderator

    You’re most welcome 🙂

    If you need anything else please let us know.

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1014144 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>