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  • August 2, 2016 at 6:45 pm #1114602
    janwillemroeloffs
    Participant

    Hi there,

    Hello,

    I installed the Mailchimp plugin and the required Mailchimp account. When I go to sign up, I either get error sign with the cursor or a message to the effect that I can’t be added to the list.

    I already tried to empty the cache and that did not do the trick. I am not using any plugins that weren’t in the standard X extension package, apart from Yoast and WP Rocket. I don’t have any JS that would be likely to interfere with the mailchimp extension.

    The following error keeps showing up:

    “We’re sorry! Something went wrong. We were unable to add your email to the list. Please try again later.”

    Development site: http://arts-en-bedrijf.nl

    August 2, 2016 at 11:21 pm #1114879
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 3, 2016 at 9:25 am #1115435
    janwillemroeloffs
    Participant
    This reply has been marked as private.
    August 3, 2016 at 12:18 pm #1115713
    Joao
    Moderator

    Hi There,

    I Tried login to your page but I get a popup requiring a password prior accessing /wp-admin

    Would you mind providing this password please

    Thanks

    Joao

    August 3, 2016 at 4:11 pm #1116090
    janwillemroeloffs
    Participant
    This reply has been marked as private.
    August 3, 2016 at 8:52 pm #1116535
    Rue Nel
    Moderator

    Hello There,

    Regretfully the given login and password is not working for us. Please double check it so that we can login to your WP dashboard.

    For the meantime, can you confirm that you are fully updated? (Theme and Plugins)
    Our latest versions are:
    X Theme: 4.6.1
    Cornerstone: 1.3.0
    Visual Composer: 4.12

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

    And if you are using CloudFlare or may have installed a caching plugin like WP Rocket, WordFence, W3 Total Cache or WP Super Cache, Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    Please let us know how it goes.

    August 4, 2016 at 10:45 am #1117410
    janwillemroeloffs
    Participant
    This reply has been marked as private.
    August 4, 2016 at 10:48 am #1117413
    janwillemroeloffs
    Participant
    This reply has been marked as private.
    August 4, 2016 at 2:34 pm #1117775
    Nico
    Moderator

    Hi There,

    Would you mind reviewing your Mailchimp API if it is correct then please re-validate your mailchimp setup.

    You could also try following the solution below:

    https://community.theme.co/forums/topic/x-email-forms-mailchimp-issue-reply/#post-251911

    Hope it helps.

    Let us know how it goes.

    Thanks.

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