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  • May 14, 2016 at 12:29 am #990883
    thegreenm
    Participant

    Hi, I searched and saw another entry with this issue from a while back, but the solution they used to fix it unfortunately wasn’t accessible.

    I’ve installed and configured the mailchimp extension for my contact page to allow subscribers to sign up for a mailing list, but when I test the form by entering my email address and pressing “subscribe”, I’m unable to click the button. Also, a strange no access icon appears and I also can’t right click. I tried installing the subscription form with the mailchimp code from their side and it worked fine this way.

    Any thoughts on what could be going on or how to fix it? Thanks!

    May 14, 2016 at 2:03 am #990948
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    May 14, 2016 at 8:31 am #991236
    thegreenm
    Participant
    This reply has been marked as private.
    May 14, 2016 at 9:41 am #991290
    Thai
    Moderator

    Hi There,

    I got the 500 Internal Server Error after submited the subcribe form:

    http://i.imgur.com/asHnYYK.png

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If it doesn’t help, would you mind providing us with your FTP Account so we can take a closer look?

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    June 2, 2016 at 7:23 am #1022006
    thegreenm
    Participant

    I also use the gravity forms contact form on the same page and had it set to use ajax upon submission instead of refreshing the page. When I turned this off I got the MailChimp subscribe button to work. I think that was the only conflict. Thanks for this tip!

    June 2, 2016 at 9:19 am #1022218
    Joao
    Moderator

    I am glad we managed to help.

    Let us know if you need help with anything else.

    Joao

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