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  • May 17, 2016 at 2:54 am #995072
    simonpurdon
    Participant

    Hi,

    I’m having an issue with a mailchimp signup form on my webpage. It was previously working and has signed people up, but now when a new email tries to be added, it comes up with the error saying unable to add email.

    http://www.westpeak.co.za

    Please advise.

    Thanks,
    Simon

    May 17, 2016 at 2:54 am #995073
    simonpurdon
    Participant
    This reply has been marked as private.
    May 17, 2016 at 2:58 am #995075
    Rupok
    Member

    Hi Simon,

    Kindly check this first – https://community.theme.co/forums/topic/x-email-forms-mailchimp-issue-reply/#post-251911

    Let us know if that helps.

    Cheers!

    May 18, 2016 at 4:17 am #997013
    simonpurdon
    Participant

    Hi, I have changed those settings and it still doesn’t seem to work.

    May 18, 2016 at 5:21 am #997083
    Christian
    Moderator

    Hey Simon,

    Before this happened, can you give us details of your site activity? Also, please clear all caches and deactivate all third party plugins while we investigate.

    Thanks.

    May 18, 2016 at 7:32 am #997261
    simonpurdon
    Participant

    Hi, I didn’t check up on the email form for a while after it was working so I don’t know at what stage it stopped, I had done a lot probably.

    Okay, will do.

    May 18, 2016 at 8:19 am #997333
    Joao
    Moderator

    Hi Simon,

    Let us know how it goes and if you need help please contact us.

    Thanks,

    Joao

    May 18, 2016 at 8:20 am #997335
    simonpurdon
    Participant

    Joao, you are still busy investigating according to above? The issue hasn’t been resolved.

    May 18, 2016 at 9:05 am #997424
    Joao
    Moderator

    Hi Simon,

    Can you please provide your Mailchimp crendentials in a private reply so we can have a look at your setup?

    Thanks,

    Joao

    May 18, 2016 at 9:41 am #997485
    simonpurdon
    Participant
    This reply has been marked as private.
    May 18, 2016 at 10:47 am #997573
    Joao
    Moderator

    Hi Simon,

    Something looks strange here, on your WordPress it seems like your Mailchimp account has 2 lists while when accessing your mailchimp account it there is just 1. Please see img attached.

    Try uninstalling the plugins and setting again your API and see how it goes.

    https://community.theme.co/kb/extension-email-forms/

    Once you do that confirm all the fields are the same like on:

    https://community.theme.co/forums/topic/x-email-forms-mailchimp-issue-reply/#post-251911

    Hope that helps,

    Joao

    May 18, 2016 at 10:59 am #997589
    simonpurdon
    Participant

    Thanks for the info, but still not working unfortunately.

    May 18, 2016 at 11:32 am #997652
    simonpurdon
    Participant

    Fixed it, finally! One question, you will see now there are three fields, is there any way to make the two name fields appear inline and then the email field below?

    May 18, 2016 at 1:11 pm #997845
    Jade
    Moderator

    Hi there,

    We could apply some custom CSS for that but as I have checked, there seems to be only one name field present on the form and the email field is right below it.

    May 18, 2016 at 1:34 pm #997884
    simonpurdon
    Participant

    I think you might need to clear cache and reload because mine is showing up with three fields?

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