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[dwhladek]

Hello,
I recently logged in, changed some settings for comments and lost my background color on firefox and chrome, however it is still colorful on IE. Please see attached for screenshots of the all white website and the original colorful website. How can I get the color back on the firefox and chrome version?

Thank you,

Dustin

[dwhladek]

Ok so I can’t upload the pictures but you can check the website out on both browsers to see…www.aimprogram.com

XVersion: 4.6.0
cornerstone version 1.3.0

[Prasant Rai]

Hello There,

Thanks for writing in!

I tested the website on IE, Chrome and Firefox but in three browsers i am background is white. You can set the background color again from Customizer. If it does not work, please let us know and along with login details in a private reply.

http://prntscr.com/bpsck7

Thanks.

[dwhladek]

And that is the issue. I recently had the template background for the renew stack 07 – http://demo.theme.co/renew-7/
The sunset over water looking image, How do I get that back?

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[dwhladek]

This reply has been marked as private.

[dwhladek]

You’ll need to give me your IP address before you go on so I can allow it to access wp-admin page

[Friech]

Hi There,

We are from different parts of the world, sorry we can not provide you a specific IP as we do not know who’ll handle your thread next.

I did check your site and this is what I found, you hotlinked the background image from our server. Meaning you did not upload the image on your own server. We did transfer our demo pages recently so those images has a new address now, and the old address that you hotlinked does not exist anymore.

Here’s the new address of that image http://demo.theme.co/renew-7/wp-content/uploads/sites/41/2013/07/sunset1.jpg

Please download that image and upload it your media library, and set that as your Background Image on Customizer under the Layout and Design

After doing that and still the background image did not show. Please do a testing for a plugin conflict as I’m seeing a lot of JS error on your site. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Hope it helps, Cheers!

[Rad]

Hi there,

Please remove that restriction, we’re from the different parts of world and IP might change on each our visit.

Thanks!

[dwhladek]

I will give that first suggestion a try. Thanks!

[Friech]

Let us know how it goes.

Thanks.

[dwhladek]

Perfect. All fixed. You are great thank you.

[Prasant Rai]

You are most welcome. 🙂

[Author]

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