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Posts
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Hello,
I tried to verify a purchase I have made and got this message “This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.”
Cana you help me trace where this licence has been installed already?
Thanks!
Hello There,
Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/
Hope this helps.
Joao
The trick is that it’s not in my list of licenses. I have 4 listed and it’s not one of them. Is there no way to see where that license is currently installed?
I’m having the same issue. The license code is not listed with my others but I’m getting the same message as checkerdowl is about it already being in use but it shows up nowhere and I know I didn’t activate it yet.
Following this post in hopes of finding the solution.
Yvonne
Hi There,
Can you specify which is the license you are missing?
It probably is under another user you would be able to find all your licenses here.
https://community.theme.co/my-licenses/
Please let us know in a private reply the lincese number you are missing and we will help you to locate it.
Thanks
Joao
Hi There, Would you mind opening a new thread while we solve the issue with the other customer, that way we can guarantee everyone gets answered fast in a organized way.
Please on this new thread provide all detailed information you have about the issue you are facing.
Thanks
Joao
Not to be impatient but I am worried somehow my private replies aren’t getting through, can you please confirm?
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