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  • May 26, 2016 at 4:49 pm #1011827
    jetlag
    Participant

    Hi, I’m trying to validate my license on bonbini.guide, having entered the domain with and without http://, I keep getting the message that my code is already assigned. How can I fix this?

    May 26, 2016 at 6:43 pm #1011961
    Rahul
    Moderator

    Hey There,

    Please follow our product validation guide and see if it solves it for you : https://community.theme.co/kb/product-validation/

    Let us know how it goes.

    May 26, 2016 at 10:21 pm #1012308
    jetlag
    Participant
    This reply has been marked as private.
    May 27, 2016 at 12:04 am #1012433
    Darshana
    Moderator

    Hi there,

    Your site is under construction mode. Please make sure that you’re fully updated (X theme & Cornerstone) to correctly function the validation process.

    If you’re still having issues, please provide us with the following details to check your issue.

    – Link to your site
    – Your license key (purchase code)
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 27, 2016 at 8:40 am #1012925
    jetlag
    Participant
    This reply has been marked as private.
    May 27, 2016 at 10:51 am #1013095
    Joao
    Moderator

    Hi There

    Please try the following steps:

    1] Please login to your account and revoke the license. https://community.theme.co/my-account/
    2] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    3] Go back to X Addons > Home again, and insert the license again.

    Let us know how it goes

    Thanks,

    Joao

    May 27, 2016 at 11:10 am #1013122
    jetlag
    Participant

    Hi there,

    No luck, have assigned it to https://bonbini.guide/, which is also the Site URL. With our without www doesn’t make a difference either.

    May 27, 2016 at 4:28 pm #1013523
    Jade
    Moderator

    Hi there,

    I see this is a multisite installation. Are you the network administrator? To validate X on multisite, it needs to be running on the primary site, and that domain would be used for validation.

    May 27, 2016 at 5:47 pm #1013605
    jetlag
    Participant

    Hi,

    Yes I’m the network admin. It’s not the primary site at the moment. Are there any implications making it the primary site? Thanks!

    May 28, 2016 at 1:09 am #1014059
    Rad
    Moderator

    Hi there,

    Yes, the validation should be done through primary site’s domain. It will not validate on the site that has a different name than your main site.

    Thanks!

    September 23, 2016 at 1:12 pm #1188193
    iamcoop
    Participant

    Having this same issue; tried every variation of my web address, https://www.iamcoop.org/ that I could think of.

    Checked and I don’t think I’m multi-site (used to be; and i tried that master URL and it didn’t work; I’ve contacted my web-host about it in addition- used to share space, I think, with his URL, https://broadrippleunlimited.com/)

    September 23, 2016 at 1:46 pm #1188220
    Rahul
    Moderator

    Hey There,

    Please open a new ticket then provide us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase Code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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