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  • June 23, 2016 at 4:10 am #1055987
    CEDRIC
    Participant

    Hi,

    I have some problem with license validation.
    I have a website with the registered valid key on my license management page (on community.theme.co) and into my administration, it doesn’t work. The problem is with the key 369 ending.
    Th pop up should explain to me the problem is empty… see file attachment.
    thanks

    June 23, 2016 at 6:51 am #1056184
    Christian
    Moderator

    Hey Cedric,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – License code
    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 4, 2016 at 4:57 am #1071255
    CEDRIC
    Participant
    This reply has been marked as private.
    July 4, 2016 at 5:07 am #1071261
    Christopher
    Moderator

    Hi there,

    Please disable ‘Wordfence Security’ and ‘WP Super Cache’ plugins and check again.

    Hope it helps.

    July 4, 2016 at 9:55 am #1071603
    CEDRIC
    Participant
    This reply has been marked as private.
    July 4, 2016 at 4:12 pm #1071997
    Darshana
    Moderator

    Hi there,

    Upon checking, I see that your Cornerstone plugin was outdated which causes this issue. I have updated it and I was able to validate your site.

    Let us know if you need anything else.
    Thanks!

    July 5, 2016 at 2:08 am #1072471
    CEDRIC
    Participant

    and the world go round…

    Thanks a lot!

    July 5, 2016 at 2:31 am #1072490
    Darshana
    Moderator

    Glad we were able to help 🙂

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