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[parco400]

Hi folks,

My license isn’t working on a new site. I’d used it on this site, then my employer wanted to do a different site, etc. Anyways, we want to use it on the original site—but now it doesn’t work!

parco400.com
Purchased through Envato.

Luke Finsaas
[email protected]

[parco400]

I mean, that it isn’t working on the original site, when I switch it back.

[Joao]

Hello There,

Thanks for writing in!

Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Hope this helps.

Joao

[parco400]

Thanks Joao.

That didn’t work. Any other ideas?

Luke

[Joao]

Hi Luke,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase code
– Confirm you have the correct URL assigned at : https://community.theme.co/my-account/

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[parco400]

This reply has been marked as private.

[Friech]

Hi There,

Thanks for the credentials, I see you have an older version of X (v4.1.1) on a latest WordPress (v4.6). This version of X does not have the current validation field, and since you can not validate the site you don’t get the automatic update. In this case we need to update your X|theme manually.

Please follow the MANUAL X UPDATE VIA FTP guide provide here: https://community.theme.co/kb/updating-your-theme-and-plugins/

Make sure to update the Cornerstone as well. And clear any caching plugin/feature your site might have after the update.

Let us know how it goes.

Cheers!

[parco400]

OK, got that running, but it says that the license is still in use. Any ideas?

[Friech]

Hi There,

Navigate to your Manage Licenses page here: https://community.theme.co/my-account/ and
un-assign/remove the URL that is associated with your license key.

Then go back to your admin dashboard > Addons panel and try to validate the site again.

Hope it helps, Cheers!

[parco400]

That didn’t work…

[Joao]

This reply has been marked as private.

[parco400]

So, I’ve tried it with http://www.parco400.com, http://parco400.com, parco400.com, and http://www.parco400.com. None work. This is getting frustrating, folks.

[Rue Nel]

Hello There,

I am another staff checking on this thread. Using a test license, I have successfully validated your site. Please check it out.

And since this is just a test license, it will be revoke within 24 hours. I would like you to do these following again;
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[Author]

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