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Posts
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Hi,
I moved a website over to a new domain, and changed the license to this domain name. But when trying to update the theme and plugins, I get an error stating that the update package couldn’t be loaded. The new domain is http://boligadvokater.dk/
Could you please help me?
BR
JohanHi there,
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
If it doesn’t help, please provide us with login credentials in private replay.
Hope it helps.
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