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  • September 22, 2016 at 12:56 pm #1186747
    mariojim99
    Participant

    Uh oh, we couldn’t check if this license was valid.

    Everything is filled out properly in the Manage Licence area and license is pointing to the right website.

    September 22, 2016 at 1:00 pm #1186758
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – Purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    September 22, 2016 at 1:27 pm #1186785
    mariojim99
    Participant
    This reply has been marked as private.
    September 22, 2016 at 1:46 pm #1186833
    Joao
    Moderator

    Hi There,

    The privileges of the user provided are very limited.

    Please provide us admin privileges in order that we can try to validate your website.

    Thanks

    September 22, 2016 at 1:48 pm #1186838
    mariojim99
    Participant

    Done

    September 22, 2016 at 3:07 pm #1186936
    mariojim99
    Participant
    This reply has been marked as private.
    September 22, 2016 at 3:24 pm #1186962
    Rahul
    Moderator

    Hi There,

    Looks Professional 🙂

    Let us know if you need more help from our side!

    Thank you in anticipation

    September 22, 2016 at 4:34 pm #1187039
    mariojim99
    Participant

    Sorry… Same thing happening when I try installing Child Theme… Now giving same error when trying to put back regular theme!!!! argggg waht’s going on here?

    September 22, 2016 at 9:34 pm #1187394
    Rue Nel
    Moderator

    Hello There,

    Thanks for the updates! I did some further investigation. I noticed that you are using PHP version 5.3.24 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,

I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP 5.6 or greater
- MySQL 5.6 or greater
- The mod_rewrite Apache module

Looking forward to your reply.

    Hope this helps. Kindly let us know.

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