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[sage23]

Hi,

I’ve been trying to validate my X license but keep getting the following message:

Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

Whereas there are no urls assigned to the license.

Could you please help me out here?

Thanks

[Christian]

Hey there,

Please give us your purchase code and I’ll forward this to our accounts manager for validation.

Thanks.

[sage23]

This reply has been marked as private.

[Rue Nel]

Hello There,

To properly validate your site using your license code, please do the following:

1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[Author]

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