March 13, 2017 at 11:30 am #1405090
Hello – I have an older unassigned license # that I can never assign on a new website.
It always tells me “looks like a new license not in your account yet” (paraphrasing).
I’ll follow up with a private message with the license number but I need to understand what needs to be done to make this usable again. It’s failed on numerous new domains I’ve tried. Other older unassigned licenses work fine.
BillMarch 13, 2017 at 11:30 am #1405091This reply has been marked as private.March 13, 2017 at 10:41 pm #1405840
Thanks for writing in.
Please try to remove the URL in your license page first where you will validate your license. Just directly put the purchase code in your domain.
Let us know how it goes.
Thanks.April 6, 2017 at 12:07 pm #1429068
I don’t understand this instruction. I paste the key into my website and try to validate and it tells me the same message:
This looks like a brand new purchase code that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue.
This was purchased 8 months ago.April 7, 2017 at 10:00 am #1429131
Thanks for writing in!
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.