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  • August 21, 2016 at 11:07 pm #1140962
    scbicyclist
    Participant

    I purchased X for a project that never went live. I now want to use it for a new project with a new domain. I purchased the 6 month extended support from themeforest, but am unable to reassign the domain on my member account page with themeco

    Please advise.

    Thanks.

    August 21, 2016 at 11:13 pm #1140967
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Please check below on how to revoke your license to a domain then re assign it again to new domain.

    https://community.theme.co/kb/product-validation/

    Hope it helps.

    Let us know how it goes.

    Thanks.

    August 21, 2016 at 11:19 pm #1140970
    scbicyclist
    Participant
    This reply has been marked as private.
    August 22, 2016 at 12:02 am #1140991
    Rad
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase Key
    – Video recording of the said issue just for confirmation.

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

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