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Posts
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Hello,
The license to one of my sites is now showing invalid but was working for the last few months. Can you please help?
Hello There,
Thanks for writing us in! Please revoke and re validate your site. You can follow the steps below:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
And by the way, when copying the license code, please make sure that there are no empty space at the end. Most of the time, this would happen which would result to an error.
Please let us know how it goes.
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