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  • October 25, 2016 at 2:56 am #1229452
    meir d
    Participant

    hi,

    i have 3 x themes licences, but it may be on several accounts. recently i get messages from my wordpress interface that askes me to incert a purchase code. i cant do it because the licence is in a nother account… 🙁 can you please help me locate it?

    thanks, Meir

    October 25, 2016 at 2:58 am #1229454
    meir d
    Participant
    This reply has been marked as private.
    October 25, 2016 at 9:38 am #1229894
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    You can simply validate your WordPress site by inserting a valid Purchase code to the validation section. You can assign a particular site to your Account section. Add a website url and assign a purchase code to validate your site.

    Go to ThemeCo Account>> Licences>> Verify New Purchase and then Enter your Purchase Code there. See attached!

    You can follow below guidelines to validate your site :

    https://community.theme.co/kb/product-validation/

    Hope this helps!

    Let us know if you need any further assistance.

    Thank you.

    October 27, 2016 at 3:07 pm #1233707
    meir d
    Participant
    This reply has been marked as private.
    October 28, 2016 at 8:01 am #1234724
    Rubin
    Keymaster

    Hey There,

    I’ve released the purchase code for you and you can now add it to your account.

    October 28, 2016 at 8:15 am #1234736
    Joao
    Moderator

    Hello There,

    Thanks for writing in! You should be able to update Cornerstone if you have X license validated.

    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If thst does not work please provide the following information for each site that you are experiencing the issue :

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – Purchase code registered for this site
    – Confirm you have well assigned the URl at https://community.theme.co/my-licenses/

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

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